Cancellation & Refund Policy

Effective as of June 9, 2025

​

1. Scope
This policy applies to all paid workshops, coaching sessions, strategic-planning intensives, and modernization audits booked directly through AshleyGayle.ca,  email, or written proposal.

​

2. Booking & Payment
Confirmation – A booking is confirmed only after (a) you select a date/time and (b) full payment or an agreed-upon deposit is received.

Invoices & Taxes – All prices are in CAD and subject to applicable HST/GST. Invoices are due on receipt unless otherwise stated.

Secure Payments – We accept credit card, Interac e-Transfer, or EFT via our encrypted payment gateway.

​

3. Cancellations & Refunds
Cancellations 48 hours  or more before the booking date- 100 % refund (no fee)    

Cancellations less than 48 hours before the booking date-    50 % of the session/workshop fee retained as a late-cancellation charge; balance refunded to the original payment method within 7 business days.    
**this includes no-show and same day cancellations**

Refunds are issued only to the original form of payment; bank processing times may vary.

​

4. Rescheduling
More than 48 hours’ notice – One complimentary reschedule per booking, subject to calendar availability within 90 days.

Less than 48 hours’ notice – Reschedule requests are treated as a late cancellation (see Section 3) and incur a fee of 50 % of the service fee.

​

5. Force Majeure
If Ashley Gayle Consulting must cancel due to illness, emergency, or events beyond reasonable control, you may choose between:

Full refund of all fees paid, or

Complimentary reschedule at a mutually agreeable time within 90 days.

AGC is not liable for consequential losses arising from such cancellations.

​

6. Late Arrival
Sessions begin and end at the scheduled time. Arriving more than 15 minutes late without notice may be treated as a no-show.

​

7. Acceptance
By submitting payment or an online booking form, you confirm that you have read, understood, and agree to this Booking & Cancellation Policy.

​

Questions?
contact@ashleygayle.ca | 416-809-4605 | www.AshleyGayle.ca